.sip-shell,
.sip-shell * {
  box-sizing: border-box;
}

.sip-shell {
  --sip-ink: #21352f;
  --sip-muted: #62736c;
  --sip-line: #d8dfd7;
  --sip-blue: #27796b;
  --sip-violet: #a84431;
  --sip-soft: #fbf5e9;
  width: 100%;
  max-width: 100%;
  min-width: 0;
  overflow: hidden;
  color: var(--sip-ink);
  font: inherit;
}

.sip-heading {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 28px;
  padding: 30px;
  border: 1px solid rgba(74, 144, 255, .22);
  border-radius: 26px 26px 0 0;
  background:
    radial-gradient(circle at 90% 0, rgba(124, 92, 255, .16), transparent 38%),
    linear-gradient(135deg, #fff 0%, #f4f7ff 100%);
}

.sip-kicker {
  display: inline-block;
  margin-bottom: 9px;
  color: var(--sip-violet);
  font-size: .72rem;
  font-weight: 850;
  letter-spacing: .13em;
  text-transform: uppercase;
}

.sip-heading h3,
.sip-gate h3 {
  margin: 0;
  color: var(--sip-ink);
  font-size: clamp(1.7rem, 3vw, 2.55rem);
  line-height: 1.05;
  letter-spacing: -.04em;
}

.sip-heading p,
.sip-gate p {
  max-width: 720px;
  margin: 12px 0 0;
  color: var(--sip-muted);
  font-size: 1rem;
  line-height: 1.65;
}

.sip-member-chip {
  display: grid;
  grid-template-columns: auto 1fr;
  align-items: center;
  flex: 0 0 auto;
  min-width: 180px;
  padding: 13px 17px;
  border: 1px solid rgba(22, 163, 74, .18);
  border-radius: 16px;
  background: rgba(240, 253, 244, .82);
  color: #166534;
  font-size: .78rem;
}

.sip-member-chip strong {
  grid-column: 2;
  font-size: .96rem;
}

.sip-member-dot {
  grid-row: 1 / 3;
  width: 10px;
  height: 10px;
  margin-right: 10px;
  border-radius: 999px;
  background: #22c55e;
  box-shadow: 0 0 0 5px rgba(34, 197, 94, .12);
}

.sip-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.55fr) minmax(300px, .75fr);
  overflow: hidden;
  border: 1px solid var(--sip-line);
  border-top: 0;
  border-radius: 0 0 26px 26px;
  background: #fff;
  box-shadow: 0 25px 70px rgba(15, 23, 42, .08);
}

.sip-form-card {
  padding: clamp(24px, 4vw, 44px);
}

.sip-card-title {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 28px;
}

.sip-card-title h4,
.sip-info-card h4 {
  margin: 0;
  font-size: 1.35rem;
  letter-spacing: -.025em;
}

.sip-card-title p {
  margin: 4px 0 0;
  color: var(--sip-muted);
  font-size: .9rem;
}

.sip-icon {
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  border-radius: 14px;
  background: linear-gradient(135deg, var(--sip-violet), var(--sip-blue));
  box-shadow: 0 10px 25px rgba(74, 144, 255, .25);
  color: #fff;
  font-size: .75rem;
  font-weight: 900;
}

.sip-form {
  position: relative;
}

.sip-hp {
  position: absolute !important;
  left: -10000px !important;
  width: 1px !important;
  height: 1px !important;
  overflow: hidden !important;
}

.sip-fields-two {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 17px;
}

.sip-field {
  display: grid;
  gap: 8px;
  margin: 0 0 17px;
}

.sip-field > span {
  color: #334155;
  font-size: .87rem;
  font-weight: 750;
}

.sip-field b {
  color: #e11d48;
}

.sip-field input,
.sip-field select,
.sip-field textarea {
  width: 100%;
  min-height: 50px;
  margin: 0;
  padding: 13px 14px;
  border: 1px solid var(--sip-line);
  border-radius: 12px;
  outline: 0;
  background: #fbfdff;
  color: var(--sip-ink);
  font: inherit;
  font-size: .95rem;
  transition: border-color .2s ease, box-shadow .2s ease, background .2s ease;
}

.sip-field textarea {
  min-height: 150px;
  resize: vertical;
  line-height: 1.55;
}

.sip-field input:focus,
.sip-field select:focus,
.sip-field textarea:focus {
  border-color: var(--sip-blue);
  background: #fff;
  box-shadow: 0 0 0 4px rgba(74, 144, 255, .12);
}

.sip-field small,
.sip-pdf-note {
  color: var(--sip-muted);
  font-size: .79rem;
  line-height: 1.45;
}

.sip-consent {
  display: flex;
  gap: 10px;
  margin-top: 3px;
  padding: 13px 14px;
  border-radius: 12px;
  background: var(--sip-soft);
}

.sip-consent > span {
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  width: 22px;
  height: 22px;
  border-radius: 999px;
  background: #dcfce7;
  color: #15803d;
  font-size: .75rem;
  font-weight: 900;
}

.sip-consent p {
  margin: 0;
  color: #475569;
  font-size: .8rem;
  line-height: 1.5;
}

.sip-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 22px;
}

.sip-primary,
.sip-secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 14px;
  min-height: 50px;
  padding: 12px 20px;
  border: 0;
  border-radius: 13px;
  text-decoration: none !important;
  font: inherit;
  font-size: .9rem;
  font-weight: 800;
  cursor: pointer;
  transition: transform .2s ease, box-shadow .2s ease, opacity .2s ease;
}

.sip-primary {
  background: linear-gradient(135deg, var(--sip-violet), var(--sip-blue));
  box-shadow: 0 11px 26px rgba(74, 144, 255, .25);
  color: #fff !important;
}

.sip-primary i {
  font-style: normal;
  font-size: 1.1rem;
}

.sip-secondary {
  border: 1px solid var(--sip-line);
  background: #fff;
  color: var(--sip-ink) !important;
}

.sip-primary:hover,
.sip-secondary:hover {
  transform: translateY(-2px);
}

.sip-primary:disabled {
  opacity: .62;
  cursor: wait;
  transform: none;
}

.sip-pdf-note {
  margin: 10px 0 0;
}

.sip-info-card {
  padding: clamp(26px, 4vw, 42px);
  background:
    radial-gradient(circle at 100% 0, rgba(231, 109, 82, .22), transparent 34%),
    #195b50;
  color: #fff;
}

.sip-info-card .sip-kicker {
  color: #ffd0c0;
}

.sip-info-card h4 {
  max-width: 330px;
  color: #fff;
  font-size: 1.45rem;
  line-height: 1.25;
}

.sip-steps {
  display: grid;
  gap: 19px;
  margin: 29px 0;
  padding: 0;
  list-style: none;
}

.sip-steps li {
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 13px;
}

.sip-steps li > span {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border: 1px solid rgba(255,255,255,.18);
  border-radius: 10px;
  background: rgba(255,255,255,.07);
  color: #ffd0c0;
  font-size: .75rem;
  font-weight: 900;
}

.sip-steps strong {
  display: block;
  margin: 1px 0 3px;
  color: #fff;
  font-size: .92rem;
}

.sip-steps p,
.sip-trust p {
  margin: 0;
  color: #d6e8e1;
  font-size: .82rem;
  line-height: 1.55;
}

.sip-trust {
  padding: 17px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 15px;
  background: rgba(255,255,255,.055);
}

.sip-trust strong {
  display: block;
  margin-bottom: 6px;
  color: #fff;
  font-size: .85rem;
}

.sip-reference {
  display: grid;
  gap: 5px;
  margin-top: 19px;
  color: #8291aa;
  font-size: .72rem;
  text-transform: uppercase;
  letter-spacing: .08em;
}

.sip-reference code {
  width: fit-content;
  padding: 5px 8px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 7px;
  background: rgba(255,255,255,.06);
  color: #dbeafe;
  font-size: .76rem;
}

.sip-notice {
  margin: 0 0 18px;
  padding: 14px 16px;
  border: 1px solid;
  border-radius: 13px;
  font-size: .9rem;
  font-weight: 700;
}

.sip-notice.is-success { border-color: #86efac; background: #f0fdf4; color: #166534; }
.sip-notice.is-warning { border-color: #fde68a; background: #fffbeb; color: #92400e; }
.sip-notice.is-error { border-color: #fecaca; background: #fef2f2; color: #991b1b; }

.sip-gate {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 22px;
  padding: clamp(24px, 4vw, 38px);
  border: 1px solid var(--sip-line);
  border-radius: 22px;
  background: linear-gradient(135deg, #fff, #f5f8ff);
  box-shadow: 0 20px 55px rgba(15, 23, 42, .08);
}

.sip-gate-icon {
  display: grid;
  place-items: center;
  width: 54px;
  height: 54px;
  border-radius: 17px;
  background: #eef4ff;
  font-size: 1.35rem;
}

.sip-gate h3 {
  font-size: 1.45rem;
}

.sip-gate p {
  margin-top: 6px;
  font-size: .9rem;
}

@media (max-width: 920px) {
  .sip-heading { align-items: flex-start; flex-direction: column; }
  .sip-member-chip { width: 100%; }
  .sip-grid { grid-template-columns: 1fr; }
  .sip-info-card { order: -1; }
  .sip-gate { grid-template-columns: auto 1fr; }
  .sip-gate .sip-primary { grid-column: 1 / -1; width: 100%; }
}

@media (max-width: 600px) {
  .sip-heading { padding: 23px 19px; border-radius: 20px 20px 0 0; }
  .sip-grid { border-radius: 0 0 20px 20px; }
  .sip-form-card, .sip-info-card { padding: 24px 19px; }
  .sip-fields-two { grid-template-columns: 1fr; gap: 0; }
  .sip-actions { align-items: stretch; flex-direction: column; }
  .sip-primary, .sip-secondary { width: 100%; }
  .sip-gate { grid-template-columns: 1fr; text-align: center; }
  .sip-gate-icon { margin: 0 auto; }
}

@media (prefers-reduced-motion: reduce) {
  .sip-shell * { scroll-behavior: auto !important; transition: none !important; }
}

/* 2.0 — suivi adhérent, conversation et tonalité associative */
.sip-shell {
  --sip-primary: #315f49;
  --sip-primary-dark: #234737;
  --sip-accent: #c56f3d;
  --sip-blue: #4d7d63;
  --sip-violet: #a85f38;
  --sip-ink: #2d312c;
  --sip-muted: #667067;
  --sip-line: #ddd8cc;
  --sip-soft: #f6f2e8;
}

.sip-heading {
  background: linear-gradient(135deg, #315f49, #264b3a);
}

.sip-heading h3, .sip-heading p { color: #fffdf8; }
.sip-heading .sip-kicker { color: #f4c9a8; }

.sip-primary {
  background: var(--sip-primary);
  box-shadow: none;
}

.sip-primary:hover { background: var(--sip-primary-dark); }
.sip-kicker { color: var(--sip-accent); }

.sip-dashboard {
  margin: 0 0 28px;
  padding: clamp(22px, 4vw, 36px);
  border: 1px solid var(--sip-line);
  border-radius: 24px;
  background: #fffdf8;
  box-shadow: 0 16px 42px rgba(48, 56, 46, .08);
}

.sip-dashboard-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 24px;
}

.sip-dashboard-head h3 { margin: 5px 0 7px; color: var(--sip-ink); font-size: clamp(1.45rem, 3vw, 2rem); }
.sip-dashboard-head p { margin: 0; max-width: 720px; color: var(--sip-muted); }
.sip-dashboard-head > .sip-status { flex: 0 0 auto; }

.sip-empty {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 22px;
  border: 1px dashed #cfc8b8;
  border-radius: 17px;
  background: var(--sip-soft);
}

.sip-empty > span { font-size: 1.7rem; }
.sip-empty strong { display: block; color: var(--sip-ink); }
.sip-empty p { margin: 4px 0 0; color: var(--sip-muted); }

.sip-request-list { display: grid; gap: 12px; }
.sip-request-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 24px;
  align-items: center;
  padding: 19px;
  border: 1px solid var(--sip-line);
  border-radius: 17px;
  background: #fff;
}

.sip-request-card h4 { margin: 9px 0 6px; color: var(--sip-ink); font-size: 1.05rem; }
.sip-request-card p { margin: 0; color: var(--sip-muted); font-size: .9rem; }
.sip-request-card-side { display: grid; justify-items: end; gap: 7px; text-align: right; }
.sip-request-card-side small { color: var(--sip-muted); }
.sip-request-card-side a, .sip-back, .sip-closed-note a { color: var(--sip-primary); font-weight: 800; text-decoration: none; }

.sip-status {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  padding: 6px 10px;
  border-radius: 999px;
  background: #ece8df;
  color: #554f45;
  font-size: .76rem;
  font-weight: 850;
}

.sip-status.is-new { background: #edf1f7; color: #405c7b; }
.sip-status.is-in_progress { background: #e8f3ec; color: #275f42; }
.sip-status.is-waiting { background: #fff1d6; color: #825416; }
.sip-status.is-done, .sip-status.is-closed { background: #ece8df; color: #554f45; }
.sip-unread { padding: 4px 8px; border-radius: 999px; background: #c56f3d; color: #fff; font-size: .72rem; }
.sip-back { display: inline-flex; margin-bottom: 18px; }

.sip-progress {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
  margin: 0 0 26px;
}

.sip-progress span { display: flex; align-items: center; gap: 8px; color: #8a8d87; font-size: .82rem; font-weight: 750; }
.sip-progress span::after { content: ""; height: 2px; flex: 1; background: #e4dfd5; }
.sip-progress span:last-child::after { display: none; }
.sip-progress i { display: grid; place-items: center; width: 24px; height: 24px; flex: 0 0 24px; border-radius: 50%; background: #e4dfd5; font-style: normal; }
.sip-progress .is-done { color: var(--sip-primary); }
.sip-progress .is-done i { background: var(--sip-primary); color: #fff; }

.sip-conversation { display: grid; gap: 14px; margin-bottom: 24px; }
.sip-message { width: min(84%, 720px); padding: 16px 18px; border-radius: 17px; background: #f1eee7; }
.sip-message.is-member { justify-self: end; border-bottom-right-radius: 5px; background: #f7e9dc; }
.sip-message.is-staff { justify-self: start; border-bottom-left-radius: 5px; background: #e8f3ec; }
.sip-message.is-system { justify-self: center; width: auto; max-width: 90%; background: #f2f1ed; text-align: center; }
.sip-message header { display: flex; justify-content: space-between; gap: 18px; margin-bottom: 8px; color: var(--sip-ink); }
.sip-message time { color: var(--sip-muted); font-size: .72rem; white-space: nowrap; }
.sip-message p { margin: 0; color: #3f463f; line-height: 1.65; }

.sip-message-form { display: grid; gap: 12px; padding: 20px; border: 1px solid var(--sip-line); border-radius: 18px; background: var(--sip-soft); }
.sip-message-form label { display: grid; gap: 3px; color: var(--sip-ink); }
.sip-message-form label span { color: var(--sip-muted); font-size: .82rem; font-weight: 500; }
.sip-message-form textarea { min-height: 130px; resize: vertical; padding: 14px; border: 1px solid #cfc8ba; border-radius: 12px; background: #fff; color: var(--sip-ink); font: inherit; }
.sip-message-form .sip-primary { justify-self: end; }
.sip-closed-note { padding: 20px; border-radius: 17px; background: var(--sip-soft); text-align: center; }
.sip-closed-note p { margin: 6px 0 9px; color: var(--sip-muted); }

@media (max-width: 700px) {
  .sip-dashboard-head { flex-direction: column; }
  .sip-dashboard-head .sip-primary { width: 100%; }
  .sip-request-card { grid-template-columns: 1fr; }
  .sip-request-card-side { justify-items: start; text-align: left; }
  .sip-progress { grid-template-columns: 1fr; }
  .sip-progress span::after { display: none; }
  .sip-message { width: 94%; }
  .sip-message header { flex-direction: column; gap: 2px; }
  .sip-message-form .sip-primary { width: 100%; }
}